At Upgreat Hospitality, we specialize in reservations management, providing a comprehensive service that:
– Increases Booking Conversion Rates: We maximize occupancy and profitability by increasing the conversion rate of all booking requests.
– Boosts Direct Bookings: We convert reservations from online travel agencies (OTAs) to direct bookings, reducing commissions and strengthening your customer relationships.
– Frees Up Your Team: Our services allow you and your front desk team to focus on improving operations and delivering an exceptional guest experience
Effective reservations management ensures high occupancy, smooth operations, and the best possible experience for your guests.
Our services include:
– Increases Booking Conversion Rates: We maximize occupancy and profitability by increasing the conversion rate of all booking requests.
– Boosts Direct Bookings: We convert reservations from online travel agencies (OTAs) to direct bookings, reducing commissions and strengthening your customer relationships.
– Frees Up Your Team: Our services allow you and your front desk team to focus on improving operations and delivering an exceptional guest experience
Effective reservations management ensures high occupancy, smooth operations, and the best possible experience for your guests.
Our services include:
We handle and process booking requests from all available communication channels: phone, email, social media, travel agencies, OTAs, and global distribution systems (GDS). We guarantee a quick and professional response to every request, maximizing the chances of successful bookings.
Our team manages the Property Management System (PMS) daily, ensuring efficient allocation of reservations and utilizing upselling and cross-selling techniques to boost revenue. Our expertise in these practices enhances the efficiency and profitability of your property.
We provide continuous and personalized communication with your guests, offering information about their bookings, managing changes and cancellations, and ensuring every guest receives the attention and care they deserve, which enhances their trust and satisfaction.
We handle the management of deposits and final payments, ensuring accurate entries in the PMS, adherence to payment rules and cancellation policies, and reconciliation of receipts. Our accuracy and transparency in payment management guarantee your business’s financial stability and reliability.
If you are interested for
Reservations Management
2-4 Mesogeion Avenue
Building Β, 7th floor
Athens 115 27
T. +30 211 4020557
M.+30 693 6502445
E. info@upgreat.gr
