Upgreat Hospitality has an experienced team of consultants with specialization in the Tourism Industry and a deep know-how.
We have designed and implemented comprehensive training programs that cover all the processes of the hotel operation, regardless of the position / level of the employee in the organization chart and the employment department.
The training programs provided cover the following key areas:
- Introduction to the concepts and operation of the Hotel Industry
- Hotel organization and operation
- Food safety and adaptation to the requirements of the ISO 22000 standard (Introduction to Food Safety and ISO 22000 Management System requirements)
- Sales and Customer Service
- Use of Hotel management programs and tools (PMS reservation management program, Channel manager, Booking Engine, etc)
Depending on the special needs and requirements of the customer, it is possible to modify the existing programs. Custom training programs vary in both content and duration.